You can request an exchange or return within 30 calendar days of receiving your order.
Eligibility
- Items must be returned in their original packaging.
- Items must be unused, in the same condition you received them.
- All original tags, manuals and accessories must be included.
Returns that do not meet these conditions cannot be accepted.
How to start a return
Email customerservice@vaugusteempire.com with your order number, the product name, the email used at checkout, the reason for the return, and a photo or video if the item arrived damaged or incorrect. We'll reply with the return address and instructions.
Refunds
Once we receive and inspect your return, we'll refund the product and shipping cost to your original payment method. Card refunds may take up to two billing cycles to appear on your statement.
