FAQ

Do you offer free shipping?

Yes! Shipping is FREE on orders of $50 or more within the United States.

When will my order arrive?

Orders are processed within 1–3 business days and delivered within 7–10 business days after shipping. You'll receive a tracking number by email as soon as your order ships. See our Shipping & Delivery page for details.

How can I track my order?

Use the tracking link in your shipping confirmation email, or visit our Track Your Order page.

Can I return or exchange an item?

Yes, within 30 days of delivery. Please review our Returns & Exchanges policy for eligibility and instructions.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal and Shop Pay. All payments are encrypted and processed securely.

How do I choose the right size?

Each clothing product includes size details on its page. If you're between sizes, we recommend sizing up for a more comfortable fit, or contact us and we'll be happy to help.

Do you offer gift ideas?

Looking for the perfect present? Explore our Royal Gifts collection, curated for every queen, king and little royal.

How can I contact you?

Reach us through our Contact Us page, by email at customerservice@vaugusteempire.com, or on WhatsApp at +1 (215) 410-6140. We reply within 24–48 hours, Monday to Saturday.